Returns Policy

  1. We take great pride in our products and hope you are satisfied with your purchase from Nurture Vision.
  2. Our products go through a stringent quality check before shipping to ensure the best quality and your full satisfaction.
  3. Our products are subject to a Limited Warranty Policy. All products supplied by Nurture Vision are warranted to be free from defects in materials and workmanship.
  4. This warrants each product supplied by Nurture Vision, subject to the Limited Warranty Policy.
  5. Where products are deemed to be defective in materials or manufacture, these products will be eligible for returns as provided for in this Returns Policy.
  6. Below are the guidelines in respect of our Returns Policy.

1. Can a Customer return Items purchased?

  1. All sales are final. Items cannot be returned or exchanged under any circumstances.
  2. Nurture Vision does not accept returns or exchanges, except where the items are assessed to be defective and are still in original condition.
  3. Where Nurture Vision accepts a return by written confirmation to accept the return, the following will apply;
  4. Returns accepted are for online store credit or replacement item, and exclude shipping costs and surcharges.
  5. The items must be new or in an unused condition with original packing/box and tags intact.
  6. Only upon Nurture Vision’s satisfaction of the evaluation of the return will the store credit or replacement item be processed.
  7. To accept returns or exchange in any situation even if deemed to be defective items, is at the sole discretion of Nurture Vision.

2. What if the Customer receives items that are defective?

  1. If a Customer has a complaint about an item or thinks that it might be defective or is faulty, the Customer is required to send an email notice to info@nurturevision.com within 3 days from the receipt date of the items.
  2. Pictures of the defective items must be attached to the email showing the fault or damaged part, and Nurture Vision will conduct an assessment process on the email.
  3. Only upon written confirmation by Nurture Vision to accept the return, must the defective items be returned within 3 days after Nurture Vision’s email confirmation to accept the return.
  4. Once Nurture Vision confirms that the items are eligible for a return, Nurture Vision will arrange a pick-up from the Customer’s location.
  5. Upon receipt of the defective items by Nurture Vision, they will be submitted for evaluation and testing.
  6. If the items are evaluated to have a manufacturing defect by our product experts and technical team, a store credit will be issued, subject to Nurture Vision’s satisfaction of the return.
  7. If the items do not qualify as a manufacturing defect or are proven not to be faulty, the items will be returned back to the Customer, delivery costs of which will be for the Customer’s account.
  8. Returns in respect of defective items will be rejected if:
    1. Items are not in original condition.
    2. Items are due to misuse or show any signs of wear and tear, even if they are still under warranty period.
    3. Items that have been assembled, used, altered or installed.
    4. Should Nurture Vision establish upon receipt of the return that the items are actually not defective or are not in the original condition and packaging, Nurture Vision reserves the right to reject the return and send the items back to the Customer.

3. How quickly can the Customer return defective items?

  1. The Customer is required to send an email notice to return defective items to info@nurturevision.com within 3 days from the receipt date of the items, and pictures of the defective items must be attached to the email.
  2. Only upon written confirmation by Nurture Vision to accept the return, must the defective items be returned within 3 days after Nurture Vision’s email confirmation to accept the return.

4. Who is responsible for the delivery costs to return defective items?

  1. In the event the return is unaccepted by Nurture Vision after evaluation, the Customer will be responsible for all delivery costs.
  2. Where a store credit or replacement item is successfully processed, Nurture Vision will bear the delivery cost to return the defective items and send the replacement item.

5. How does the store credit work?

  1. Once the defective items have been returned and after the evaluation is eligible for store credit, Nurture Vision will issue a store credit which the Customer can use to order a replacement item or use on the next purchase.
  2. Store credits are valid for 6 months only.
  3. Store credits are non-exchangeable for cash.

6. How long does it take for the whole return process to be completed?

  1. Nurture Vision will collect the defective items within 3 days after confirmation to accept the return.
  2. The evaluation usually takes 3 days depending on the item type and manufacturer process.
  3. After evaluation of the defective items, the delivery of the replacement item takes 5–7 working days from the time the Customer submits an order for the replacement item and applies the store credit online.
  4. Returns in respect of defective items are applicable only in the Republic of South Africa, and Nurture Vision is unable to accept any returns from outside of South Africa.